Privacy policy

Privacy Policy
Last updated: May 23, 2025

This Privacy Policy describes how River and Sands (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.riverandsands.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy
We may update this policy from time to time to reflect changes to our practices or legal obligations. Any updates will be posted here with the new effective date.

How We Collect and Use Your Personal Information

We collect personal information in the following ways:

Directly from you, including:

  • Contact information (name, address, email, phone)
  • Order details (shipping, billing, payment)
  • Account details (username, password)
  • Support communications

Automatically, through cookies and similar technologies:

  • Device information, IP address, browser type
  • Usage data, like pages visited and time spent

From third parties such as:

  • Shopify (our eCommerce platform)
  • Payment processors
  • Advertising and analytics services

We use this information to fulfill orders, provide support, improve our website, and for marketing purposes.

Marketing and Advertising
We may send you promotional emails and use your information to tailor ads. You can opt out at any time using the unsubscribe link in our emails.

Use of Meta Pixel and Automatic Advanced Matching
We use the Meta (Facebook) Pixel on our website to better understand how users interact with our content and to deliver more relevant ads on Meta platforms (such as Facebook and Instagram).

We have enabled Automatic Advanced Matching, a feature that allows Meta to use hashed information (like your email or phone number, if you've shared it with us) to match activity on our website to Meta profiles. This helps us improve the effectiveness of our Meta advertising campaigns.

You can opt out of data collection and targeted ads via your browser settings or your Meta account settings.

Cookies
We use cookies to remember your preferences, analyze traffic, and personalize your experience. You can control cookie usage through your browser, but disabling them may affect site functionality. More details can be found in Shopify’s Cookie Policy.

Sharing of Personal Information
We may share your personal information with:

  • Service providers (e.g. Shopify, shipping companies, payment processors)
  • Marketing partners (e.g. Meta, Google)
  • Legal authorities if required by law

We do not sell your personal data.

Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from children.

Your Rights
Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Opt out of marketing
  • Withdraw consent at any time

To exercise these rights, email us at hello@riverandsands.com.

Security & Retention
We take steps to protect your data, but no system is 100% secure. We retain data only as long as necessary for our operations and legal obligations.

International Users
Your data may be transferred to and processed in other countries. We use safeguards such as Standard Contractual Clauses where required.

Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:

Email: hello@riverandsands.com
Website: www.riverandsands.com